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Guests Services Unit

Guests Services unit ( GSU) envisions a Monrovia City Corporation ( MCC) that is hospitable , warm welcoming and people centered , providing the information needs of guests/ Visitors , residents , clients / Customers visiting or residing in Monrovia and wishing to transact business with the Monrovia City Corporation through Hall/ Facilitates rental , partnerships , Tourism, etc.

Purpose of the Department

The Guests Services Unit (GSU)takes the lead in the receiving and welcoming guests/ Visitors to the Monrovia City Corporation , Informing them on issues of concerns to them and serving them through MCC’s hospitality   through regular touring of the MCC’s facilitates and reception during programs .

Functions of the Unit

  • Develop operational plans/ policies / strategies and mechanisms for executing functions as they relate to events planning , protocol and entertainment .
  • To welcome guests that comes to the Monrovia City Corporation .
  • To entertain staffs /guests during events at the MCC.
  • Conduct regular inspections and monitoring of the facilities to ensure cleanliness and preparedness for rental or event use .
  • To ensure that the Central TV /Music system is functional at all times and kept safe at the end of each working day/event .
  • To develop procedure for Hall booking / Rental
  • To respond to guest inquires
  • Ensure supplies are placed in rest rooms/ toilets
  • Receive and serve Mayor’s guests
  • Take guests on a tour of the facilities / City- such as parks / Recreational sites, etc owned or operated by the MCC
  • Change flowers and water flowers in lobby
  • Usher during events at MCC
  • Identify missing items and report same ,
  • Receive communication and dispatch same to respective departments , etc

Structure of the Department

To ensure that the above functions and responsibilities are delivered , two key section are constituted under guests services Unit and various jobs ( Positions ) organized under it . The Unit is headed by an ‘ Officer’ while the section under the officer are headed by ‘ Supervisors ‘.

The Two sections are :

  • Hospitality Services
  • Information Services

 

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